Our main web server smile was down between 4:28 to 5:54 PM CDT. We apologize for the outage. … Continue reading
Category Archives: Facility Events
An upgrade of our web server mercy went wrong, causing some down-time between 7:38 to 10:36 CDT. Only one web site is being served by this server, so customer impact was minimal. We apologize for the outage. … Continue reading
On July 15th, at about 10:30 AM CDT, our web server smile was upgraded to apply some security updates to various software components. Yesterday, errors started appearing generated by our WordPress sites. After some debugging, no single cause was determined, … Continue reading
The web server smile was rebooted at 11:30 AM CDT on July 15th. Downtime was less than 60 seconds. … Continue reading
At some unknown time in the last 90 days, the daemon synchronizing the system time on mercy stopped functioning. It was restored this morning at roughly 8:20 AM CDT , with an adjustment of 6 hours to the system clock. We are sorry for … Continue reading
From 4:07 AM CST to 4:40 AM CDT today, our main web server – smile – was misbehaving, for unknown reasons. We are sorry for the interruption of service. … Continue reading
Our upstream connection went down at 2:39 AM CDT, and was restored to service at 4:09 AM. No data was lost.
There will be a brief downtime for our web server Smile on Sunday morning a 6:00 AM CST to apply security patches to the server. The patching should no take more than 10 minutes. Other services should not be affected. … Continue reading
The planned system time scheduled for this morning went smoothly. Our web server smile was down intermittently from 6:11 AM CST to 6:53 AM CST. Customer VMs were down briefly from about 6:45 AM to 6:55 AM. Other services were … Continue reading
We will be taking system time at 6 AM CST on Feb 21st, 2016. Minor maintenance on the MySQL server will be performed, and the server smile will be rebooted. Only smile is expected to be affected. Other services will … Continue reading
At 10:39 AM CST this morning, our web server smile experienced what looks like a DOS attack (Denial of Service), and stopped responding to requests. Automatic monitoring scripts detected the failure, and restarted, and smile returned to full service at 10:47 AM CST. … Continue reading
At 6:17 AM CST this morning, our web server smile was shut down and restarted to smoothly install an upgrade on its host machine and do routine maintenance. The server smile was restored to service at 6:26 AM CST. … Continue reading