At approximately 16:26 PM CDT the web and shell server smile stopped responding due to a kernel panic. At 16:34 PM CDT, the web server was restored to full function. We apologize for the outage. … Continue reading
Category Archives: Facility Events
The planned system time scheduled for this morning went smoothly. Our web server smile, and the mail server mailhost wre down intermittently from 6:11 AM CST to almost 9:00 AM CST. Customer VMs were down briefly from about 6:15 AM to 6:45 AM. All services have now been restored. … Continue reading
We will be taking system time at 6 AM CST on March 11th, 2017. The plan is to migrate the server smile to new hardware – with an SSD disk and “real” HW (smile is a VM today). Some services are expected to be unaffected … Continue reading
At approximately 14:19 PM CST a possible DOS attack on our web server (or possibly a software bug) caused the web server to stop responding. Rather than debug it, the server was rebooted. At 14:25 PM CST, the web server was restored to full function. We … Continue reading
At approximately 11:25 PM CDT our core switch failed, causing all networking at iCompute to stop working. At about 11:43 PM CDT, a backup switch was deployed, restoring full function. Therfore, from 11:25 PM CDT to 11:43 PM CDT, … Continue reading
Our main web server smile was down between 4:28 to 5:54 PM CDT. We apologize for the outage. … Continue reading
An upgrade of our web server mercy went wrong, causing some down-time between 7:38 to 10:36 CDT. Only one web site is being served by this server, so customer impact was minimal. We apologize for the outage. … Continue reading
On July 15th, at about 10:30 AM CDT, our web server smile was upgraded to apply some security updates to various software components. Yesterday, errors started appearing generated by our WordPress sites. After some debugging, no single cause was determined, … Continue reading
The web server smile was rebooted at 11:30 AM CDT on July 15th. Downtime was less than 60 seconds. … Continue reading
At some unknown time in the last 90 days, the daemon synchronizing the system time on mercy stopped functioning. It was restored this morning at roughly 8:20 AM CDT , with an adjustment of 6 hours to the system clock. We are sorry for … Continue reading
From 4:07 AM CST to 4:40 AM CDT today, our main web server – smile – was misbehaving, for unknown reasons. We are sorry for the interruption of service. … Continue reading
Our upstream connection went down at 2:39 AM CDT, and was restored to service at 4:09 AM. No data was lost.