This page is provided to give an up-to-date status of the iCompute.com service. It will announce downtimes and disruptions in service - both planned and unplanned. Please see our policies on maintenance at the bottom of the page.

May 16th, 2013
At 6:51 AM CDT this morning, our web server mercy.icompute.com, stopped responding to network requests. mercy was rebooted and returned to service at 7:27 AM CDT. During this time, the web server, ftp service, and shell access were unavailable. We are sorry for the inconvenience.

May 15th, 2013
@aol.com. is reporting that the problems with their new anti-spam system have been resolved. Please contact us if any more aol.com "bounces" are seen.

May 7th, 2013
We are seeing delivery problems with email going to the domain @aol.com. This is apparently caused by some problem with the new anti-spam system at AOL. Some information has been posted here: http://postmaster-blog.aol.com . A ticket has been opened with AOL, and the problem should be resolved quickly. In the mean time, messages appear to get through as long as they are not part of a mail list. If bounces are encountered, re-send the emails to each single addressee, one at a time.

May 7th, 2013
At 11:24 AM CDT on Tuesday May 7th, our upstream connection went down, for unknown reasons. Service was restored at 11:57 AM CDT. During the downtime, all services were unavailable. No data or email was lost.

May 6th, 2013
Due to administrative error, the MySQL server was not re-enabled after late night testing on May 5th. Monday morning, May 6th, at about 10:30 AM, a customer call triggered action to restart the service.

April 13th, 2013
At 6:14 AM CDT this morning, our web server mercy.icompute.com, stopped responding to network requests. mercy was rebooted at 6:47 AM CDT. Also at 8:37 AM CDT, mercy.icompute.com failed, with a reboot at 9:47 AM CDT. During these periods, the web server, ftp service, and shell access were unavailable. We are sorry for the inconvenience.

April 11th, 2013
At 8:35 AM CDT this morning, our web server mercy.icompute.com, stopped responding to network requests. mercy was rebooted at 8:47 AM CDT. During that period, the web server, ftp service, and shell access were unavailable. We are sorry for the inconvenience.

April 6th, 2013
At 6:37 AM CDT this morning, our web server mercy.icompute.com, stopped responding to network requests. mercy was rebooted at 7:20 AM CDT. During that period, the web server, ftp service, and shell access were unavailable. We are sorry for the inconvenience.

March 30th, 2013
At 3:12 AM CDT this morning, our web server mercy.icompute.com, stopped responding to network requests. Troubleshooting did not reveal the problem, and mercy was rebooted at 9:57 AM CDT. During that period, mercy was operating, but not responding to network requests. The web server, ftp service, and shell access were unavailable. Mercy is now operating properly. At the time of the reboot, the original NetBSD 6.0.1 was put back in service due to an additional problem being found in the "fixed" kernel. A kernel with a new fix for the security problem reported on the 26th (below) will be installed soon.

March 29th, 2013
At 6:09 AM CDT this morning, our web server mercy.icompute.com, crashed. mercy was rebooted at 6:40 AM CDT. During that period the web server, ftp service, and shell access were unavailable. Mercy is now operating properly. We are sorry for the inconvenience.

March 26th, 2013
At 11:10 PM CDT March 26th, a patched kernel was installed and mercy.icompute.com was rebooted. Downtime was less than 2 minutes. The security issue fixed was one of the quality of the ssh cryptography in connections to the server. More info can be seen here.

March 21st, 2013
At 12:20 AM CDT on Thursday March 21st, our upstream connection went down, for unknown reasons. Service was restored at 12:53 AM CDT. During the downtime, all services were unavailable. No data or email was lost.

March 2nd, 2013
At 12:11 AM CST this morning, our web server mercy.icompute.com, stopped responding to network requests. Troubleshooting did not reveal the problem, and mercy was rebooted at 12:40 AM CST. During that period, mercy was operating, but not responding to network requests. The web server, ftp service, and shell access were unavailable. Mercy is now operating properly. We are sorry for the inconvenience.

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Policies:

Any significant downtimes will be posted on this page.

If the downtime is unplanned, it will be posted here as soon as possible after the fact.

If the downtime is planned, it will be posted here at least one week in advance. Downtimes will be planned on Sunday morning between 6 and 8 AM whenver possible. Urgent, significant planned downtimes that cannot be scheduled a week in advance will still be posted here. If we deem it necessary, we will also send out e-mail to our customers with notification for the downtime as far in advance as possible.

-sysadmin