This page is provided as a reference for our users when they are in the process of configuring their email accounts. Please contact us if you need further information.

What is an Email Client and where can you get one?

In order to send and receive email through your account at iCompute.com, your computer needs to have software called an "email client". Some well-known clients are: Outlook, Eudora, Netscape and Mozilla. If you don't already have an email client, free downloads can be obtained through the following websites:

Configuring Your Email Client

After you have downloaded and installed your email client, you’ll need to configure it to interact with the mail server at iCompute.com. Please enter the following information into the appropriate menus in your mail client. (If you have trouble finding the menus in your client, take a look at the links at the bottom of this page.)

The type of mail server for incoming mail is: POP3
(IMAP is also available. Let us know if you are interested.)

For the email address, enter your actual email address
(for example: joe@mydomain.com)

For the password, enter the password that we have given you. Contact us if you have not yet received your password.

Your email client will ask you to specify a User Name (also known as Account name). The correct format for the user name varies from client to client.

• In some clients, the user name is simply the first part of your email address.
  For example: joe
  
• In other clients, the user name is the same as your email address, except that a percent sign replaces the @ sign.
  For example: joe%mydomain .com
• It is possible that you may be required to enter an even longer user name.
  For example: joe%mydomain .com@icompute.com.

SMTP Settings:

It is necessary for you to find and select the menu option that turns on SMTP authentication. It will say something like: “My outgoing SMTP server requires authentication.” You may also need to check yes to an option that says "Use the same settings as the Pop3 incoming server." For help locating the SMTP authentication menu, check out the following links:
http://www.pageplanet.com/smtpauth/
http://www.bizclasshosting.com/email/smtp.html

Smtp Port Setting:
When you are configuring your e-mail client, whenever possible, use port 587 rather than 25.

Port 25 is the "standard" SMTP e-mail port. It is required on every mail server, but it is also the target of every SPAMmer. ISPs sometimes respond by blocking port 25, which can prevent you from connecting (using port 25) to mail servers other than the one run by your ISP.

At iCompute.com, we have set up port 587 as an alternate SMTP mail port. By setting your e-mail client to use Port 587, you avoid the risk that your ISP will refuse to relay your outgoing mail.

For Further Information:

Below are some helpful links that explain how to find and navigate the menus in your client:

If you are using Mozilla, go to: http://www.dejazzd.com/tech_support/email/pc/pc_mozilla.php

For Eudora, Outlook, Netscape and several other clients, information is available at: http://www1.umn.edu/adcs/help/email/clients.html which is a site maintained by the University of Minnesota to assist its users in setting up their email accounts. It has step-by-step instructions with snapshots of the menus. Although the details of server names and user names are different than the ones you'll need to use, the pictures of the menus should prove helpful.

You can view menu examples from many different clients by visiting http://www.deepskytech.com/support.html. Although the specific settings they show may differ from ours, you can see how to access the relevant menus.